remote connect download

Los Angeles: 1 (213) 465-4614
Reno: 1 (775) 954-0710
Hours: Mon-Fri 9:oo a.m. - 6:00 p.m.
e-mail: [email protected]

Sean VanderMolen

Sean has worked in the computer industry for over 15 years. Many of those years were spent as a help desk consultant for corporate customers. From there, he went on to supporting business networks as a server administrator and develops and maintains infrastructure running cloud applications.

At a young age he had attained a remarkable knowledge, spending time customizing his Amiga desktops with custom code, soldering chips and exploring Fidonet before the internet was a thing. Those early years were dedicated to discovering hardware and understanding windows and mac operating systems. During his time at high school, his work on the districts web sites and support to teachers helped lead to the creation of a dedicated program teaching technology to students.

As an independent consultant he now runs Tech Pad, his own consulting firm providing remote services for home and business users. Sean maintains many interests including music production, graphic design and maintains a collection of web-sites.

Disclaimer

You agree to let Tech Pad, LLC, consult regarding your technology needs. Tech Pad, LLC will only perform and provide IT support, web design and consulting as requested by the customer. Tech Pad, LLC will conduct honest, reasonable and considerate services. Our goal is to provide the highest quality of service and support, but specific results cannot be guaranteed.

IT support is provided as a service. There may be circumstances under which your request cannot be serviced. Examples: Age of platform, requirement distortions, unforeseen issues.

The length of time required to service your request is an estimate based on experience and the information provided. Time estimates are provided as a courtesy and are not gaurantees.

You understand that in the process of working on your request, there is a potential for data loss. You agree that you have made the necessary backups of your data so that, in the event of such loss, the data can be restored. Tech Pad, LLC will not be responsible for data loss nor will Tech Pad, LLC be responsible for restoring lost data. (See 4.4 below)

You authorize the technician(s) providing the service or repair to install anti-virus and any other necessary software on your computer to perform required services. All software will be deleted or uninstalled upon completion of the service (unless it was purchased).

All Remote Repair services are subject to the terms in this agreement.

Due to the nature of remote sessions and the nature of the internet. Circumstances that are out of our control can prolong or interrupt service.  Client understands that delays in service caused by these realities are not grounds for refunds or discounts on service.

In the event of a lost remote connection.  All attempts will be made to contact the client to restore the session.  In the event the session cannot be restored during a reasonable time frame.  Client must reschedule the session based on technician availability.

 

Billing Terms

IT Service & contracted projects are billed as stated on the service order or invoice provided.

There is a minimum charge of $80.00 for any house call made or any service performed.

Not all services can be completed on site and therefore, must be completed at our office, satellite offices and or home offices.

An estimate of cost for work will be provided before performing IT services and/ or IT projects. Estimates are not guaranteed.

In the case that there is an unforeseen deviation beyond the above estimated amount, every effort will be made to contact the customer and inform the customer of the situation and receive authorization to continue or stop at that estimate limit.  In the case that you cannot be reached, work will be stopped until contact is established. Once you are reached; your decision to continue or stop will be honored by Tech Pad, LLC.

 

Liability

Service(s) are provided in an effort to fix, upgrade, or otherwise repair IT system(s) for which you request such service(s).

Your system will not be intentionally harmed.

In the case of accidental damage to your system, including data loss caused by already existing problems in your system such as a virus, poorly configured software, hardware problems or hardware failures; You agree to not hold Tech Pad, LLC responsible to any of these pre-existing problems.

It is your responsibility to backup your data. Tech Pad, LLC will not be responsible for data loss or any other damages. (see 1.4 above).

  

Support

Customer satisfaction is our utmost importance.

All Services will be conducted in a professional, reasonable, and timely manner. Also, taking into consideration the circumstances and nature of the technical problems.

Warranty support will be provided for problems to be resolved from the service ordered that were not resolved. After 30 days from the date on the invoice, Tech Pad, LLC will no longer offer warranty support.

Warranty work will only be covered if it is related to the work on the request. Unrelated work will not be covered by the warranty and may be charged accordingly.

  

Repairs & Service Guarantee

All services and repairs are guaranteed for 30 days from the date on the invoice or the Service Order.

If later found that the issue was incorrectly diagnosed by the technician; then Tech Pad, LLC will perform the repair/service free of any labor charge.

Indemnification

Client agrees to indemnify and hold Tech Pad, LLC harmless from all claims, losses, expenses, and/or fees including attorney fees, costs, and judgments that may be asserted against Tech Pad, LLC.

  

Estimates

Tech Pad, LLC offers free estimates over the phone or e-mail.

For in home/on-site estimates there will be a $80.00 fee. If you decide at that time you would like Tech Pad, LLC to work on your system, this fee will be waived and you will only be charged for the service being performed. (See 2.1 above).

If you decided at the time of the in home service call you would not like Tech Pad, LLC to resolve your issue; you will be charged the $80.00 consult fee and will have to pay for any additional services performed at that time.

 

Entire Agreement

This Agreement contains the entire agreement of the parties, and there are no other promises or conditions in any other agreement whether oral or written concerning the subject matter of this agreement. This Agreement supersedes any prior written or oral agreements between the parties.

  

Governing Law

This Agreement shall be construed in accordance with the laws of the State of Nevada.

1. Payments for Accounts

In return for receiving our Service, you promise to pay us as follows:

a. SAAS & MSP Services

You will pay at time of service delivery, at the rates in effect at the time, for all Services ordered, through all periods until the Service is canceled.

Usage of any special services provided on any day of any month requires the full month’s subscription and is not prorated on a per-day basis. Monthly or annual subscriptions for services ordered are non-refundable.

b. Administrative Fees

In order to control the basic charges, which apply to all customers, we charge fees that arise in specific circumstances only to those customers responsible for them. Accordingly, you will pay the following fees when they are applicable:

1. Administrative Late Fee – Finance Charges: If we do not receive your payment by the due date appearing on your bill, we will charge you an administrative late fee of up to 1.5% of billed amount per month or partial month until the delinquent amount is paid in full subject to applicable law. We do not extend credit to customers and this late fee is not an interest charge. This fee is reasonably related to the actual expense we incur due to late payment.

2. Returned Payment Fee: If any bank or other financial institution refuses to honor any payment of yours, we may charge you a fee of up to $25.00. This fee is not an interest charge and it is reasonably related to the actual expense we incur due to unsatisfied payment.

3. Billing Processing Fee: Accounts may be charged a fee for processing billing to cover the costs we incur for preparing and distributing such material.

c. Billing Statements

If you are a business customer holding an account with Tech Pad, LLC or a customer under contract with us, we will send you a statement for each billing cycle (customarily once every 30 days) unless you have a zero balance due on your account at the end of a billing cycle. If you elect to make automatic credit card or electronic funds payments, you will not receive monthly statements. Statements will show: (1) payments, credits, purchases, and any other charges to your account, (2) the amount you owe us, and (3) the payment due date. Tech Pad , LLC reserves the right to require credit card or cash pre-payment for selected services.

d. Questions About Your Statement

If you think your statement is incorrect or if you need more information about it, contact us. We will respond to you and try to resolve any complaints you have as promptly as we can. If you write to us, please include the following information:

Your Name and Business Name.

The dollar amount in question and invoice number.

Please explain why you believe there is an error.

Include suggestions you may have for solving the problem.

If you need more information about an item, describe the item and what information you need.

If you have questions, call or write us as soon as possible. Please do not include correspondence with your payment. In order for us to investigate the problem, you must contact us within 30 days of the date you receive the statement in question. Undisputed portions of the statement must be paid by the due date to avoid a late fee and possible deactivation of Services.

e. Payments

Payments must be made by check or money order payable to Tech Pad, LLC in U.S. dollars. We may, at our discretion, accept credit card and electronic funds transfer payments. Due to the subjective nature of creditworthiness, we reserve the right to require payment via cashier’s check, money order, or credit card, regardless of some objective credit rating or any past practice. The outstanding balance is due in full each month. No “payment in full” notation or other restrictive endorsement written on your payments will restrict our ability to collect all amounts owing to us.

f. Payments Not Received On Time

We may deactivate your Services if you do not pay your statements within 30 days of the date they were due or within the terms specified on contract.

g. Consents Regarding Credit

In order to establish an account with us, you authorize us to inquire into your creditworthiness, by checking with credit reporting agencies. If you are delinquent in any payment to us, you also authorize us to report any late payment or nonpayment to credit reporting agencies.

h. Collection Costs

You will pay us any costs we reasonably incur to collect amounts you owe us.

i. Automated Credit Card Payments

Customers may opt to have payments automatically deducted from a credit card each billing cycle. If these automated transactions are declined two (2) times consecutively by our credit card processing company, the unpaid services being invoiced will be deactivated.

 j. Block hours, Retainers & Discounted Rates

Pre-paid blocks of hours and discounted rates are handled as retainers.  Retainer fees are required in full in advance of services.  Services rendered beyond the retained number of hours will be billed at the full hourly rate with payment due upon receipt.

 

2. Changes in Service Terms

Due to the evolving nature of our business, its competition, and the requirements and costs of suppliers, we must reserve the right to change our services and the terms on which we offer Service from time to time, as we believe appropriate, including our fees and charges. If we make any such changes, we will send you a notice describing them and their effective date, in the manner described in Section 5(a). You always have the right to cancel your Service, in whole or in part at any time, and you may do so if you do not accept any such changed terms or changes in Service. If you elect not to cancel your Service after receiving our notice of a change, your continued receipt of Service from us will constitute acceptance of the changed terms. If you notify us that you do not accept such terms, then we may cancel your Service as provided in Section 3, as we cannot offer Service to different customers on different terms.

 

3. Cancellation

a. Our Cancellation

We may cancel your Service at any time if you fail to pay amounts owing to us when due, subject to any grace periods, or breach of any other material provision of this Agreement or any contractual obligations we may be under. In such case, you will still be responsible for payment of all outstanding balances accrued through that effective date. We may terminate this Agreement if you elect not to accept any changed terms described to you, as provided in Section 2.

 

4. Limits on Our Responsibility

a. Service Interruptions

Service may be interrupted from time to time for a variety of reasons. We are not responsible for any interruptions of Service that occur due to acts of God, power failure, DoS attacks, viruses, or any other cause beyond our reasonable control. Because the Internet is an inter-network of millions of smaller networks and individual computers, we are only responsible for our network and we are not responsible for any interruptions caused by any other network or computer.

b. Limitations of Liability

WE ARE NOT RESPONSIBLE FOR ANY CONSEQUENTIAL DAMAGES RELATING TO ANY SERVICE, WHETHER BASED ON NEGLIGENCE OR OTHERWISE. OUR TOTAL LIABILITY TO YOU AND ANY OTHER PERSONS RECEIVING OUR SERVICE, REGARDLESS OF THE CAUSE, WILL IN NO EVENT EXCEED THE AMOUNT PAID TO US FOR THE SERVICE IN QUESTION. THIS ALLOCATION OF RISK IS REFLECTED IN OUR PRICES. You may have greater rights than described above under your state’s laws. You should consult them.

c. Accuracy of Information.

Client agrees that the accuracy of information supplied to Service Provider is the sole responsibility of Client, and that Service Provider is not responsible and shall not be held liable for the results of services performed on the basis of inaccurate, incomplete or untruthful information furnished by Client.

2d. Indemnification/Release of Liability.

Client shall indemnify, defend and save Service Provider harmless from any and all suits, costs, damages or proceedings, including, but not limited to, Service Provider’s services, pertaining to any and all litigation in which the Client is a party. Client shall pay all expenses incurred by Service Provider including, but not limited to, all attorneys’ fees, costs and expenses incurred should Service Provider be named a party in any litigation to which Client is a party. Client shall further indemnify and hold harmless Service Provider and its agents, officers and directors from liability for any and all claims, costs, suits and damages, including attorneys’ fees arising directly or indirectly out of or in connection with the operation of Client, and from liability for injuries suffered by any person relating to the Client. This agreement to indemnify Service Provider is not limited to any acts or omissions, statements or representations made by Service Provider in the performance and/or nonperformance of Service Provider’s duties hereunder and relating to all contractual liabilities, which may be alleged or imposed against Service Provider. All reasonable precautions will be taken to safeguard the property entrusted to Service Provider. In the absence of negligence, however, Service Provider will not be held liable for loss, destruction or damage of any kind resulting from items which are lost or delayed in transit, whether such transit is electronic, fax, mail or otherwise, nor for unauthorized use by others of such property. Service Provider will not be held liable for any incidental, consequential or indirect damages, including without limitation damages for loss of profits, business interruption, loss of information, plagiarism, etc. Service Provider will not be held liable for typographical omissions or errors.

 

5. Miscellaneous

a. Notice

Notices to you will be deemed given when deposited in the United States Postal Service and addressed to you at your last known address, hand delivered to you, your business or your place of residence, or sent electronically via your email address. Mailed notices may be included in our statements to you. We may also provide notice to you by telephone, which will be deemed given when a message is left with your or someone answering the telephone at your business or residence.

b. Applicable Law

The interpretation and enforcement of this Agreement shall be governed by the rules and regulations of applicable federal laws and the laws of California. This Agreement is subject to modification if required by such laws.

c. Assignment of Account

We may assign your account to a third party for collection purposes, without notice. You must continue making all required payments to us in accordance with your billing statement, unless notified otherwise.

d. Other

This states our entire agreement. No salesperson or other representative is authorized to change it. If any provision is declared by a competent authority to be invalid, that provision will be deleted or modified to the extent necessary, and the rest of the Agreement will remain enforceable. The terms of this Agreement that expressly or by their nature survive termination shall continue thereafter until fully performed.

 

6. Acceptance

Any usage of our services constitutes acceptance of this policy.

End User Support

Professional, affordable, end user oriented IT support service for all your computing needs.

Pay-As-You-Go Support

  • Telephone Helpdesk: 1st line support services
  • Remote Support: Permission based remote access to your machines
  • Best Practices: Advice and guidance for new projects and DIYers
  • Web Presence: Design Services, Social Media & More

No issue is to small, I am committed to reducing your IT stress levels!

Additional Services

Mac & PC Software & OS Support | Antivirus | Email Setup | Software Troubleshooting | Data Syncing | Wirless Networks | VoIP | Jitter & Performance Issues | Windows & Linux Servers | Disaster Recovery Planning | Security Reviews | Teleconference | SAAS Software | Backups

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Utilities

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Scripts

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Links

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