Features

Feature Highlights

3CX not only provides you with many new features to improve customer service and boost productivity, it will also cut your telco costs! Your phone bill will be slashed, and so will the cost of buying, expanding and MAINTAINING your PBX. If you decide to host in the cloud you can self host and pay a low monthly per PBX fee rather than an expensive per extension price per month!
  • Call Logging
  • Call Forward on Busy or No Answer
  • Voicemail/ Music on Hold
  • Central Phonebook
  • Ring Extension & Mobile simultaneously
  • Automatic Pickup on Busy
  • Busy Lamp Field (BLF)
  • Call Reporting
  • Call Parking / Pickup
  • Intercom/ Paging
  • Hot desking
  • See the Presence of Your Colleagues
  • Receive Voice Mail via Email
  • Advanced Forwarding Rules
  • Setting Up Conference Calls
  • Receive Faxes via Email as PDF

Auto Attendant / Digital Receptionist

Remote workers or employees on the go can call free of charge. Connect remote offices, improve communication, and make interoffice phone calls free. International DIDs and IP Telephony allow customers to call you cheaply and increase customer satisfaction.

Management and Scalability

A PBX That Doesn’t Break the Bank Traditional PBXs or indeed black box appliances are difficult to scale. Add more extensions and you are hit by licensing costs, underpowered hardware or you run out of ports. Cloud PBXs are all the rage but they can lock you into expensive per extension and per minute pricing…Not so with 3CX! Self host in your own cloud provider or virtualize on your own hardware.

Unified Communications

Deliver Faxes & Voicemail to Inbox Inbound faxes are converted to PDF and forwarded to users via e-mail, without requiring any fax server software. Likewise, voicemails are converted to sound files and forwarded via e-mail.

See Presence of Colleagues

The ability to view the status of other colleagues (“Presence”) is a great time saver avoiding unnecessary call transfers or voice mail tags and makes managing and working with remote employees easier than ever. Need some quiet time to finish a project? Customize your status and prevent any annoying disturbances.

Call Center / Contact Center

Presence, Fax & Voice Mail to email, web conferencing and instant messaging are child’s play for 3CX. With the integrated 3CX softphone and smartphone clients, users automatically get access to advanced unified communications features – without needing to learn separate software – features that are normally charged extra for by other PBX vendors.

Integrated, Free Video Conferencing

3CX’s integrated video conferencing solution enables businesses to save time and money by hosting virtual meetings, whilst enjoying the benefits of face-to-face communication. Video conferences can easily be launched through the 3CX client with a few mouse-clicks. Video conferencing can be used for a wide variety of everyday communication needs to boost productivity and efficiency.

Hassle-Free Video Conferencing with WebRTC

3CX harnesses Google’s revolutionary WebRTC technology, which enables video and voice communications to take place through the internet browser, meaning that participants will be able to seamlessly join meetings without the need to download any additional software or plug-ins.

Advanced Features for Ultimate Collaboration

Being integrated with 3CX in addition to its rich feature-set and user-friendliness, 3CX WebMeeting improves employees’ productivity and collaboration while its WebRTC integration and web-based functionality ensures incredible ease of use. Participants can join without the need to login anywhere and easy setup of ad hoc meetings makes launching conferences a breeze for both participants and organizers.

Unified Communications

Presence, Chat, Voicemail, Fax 2 Email

No matter how big or small your company is, the right Unified Communications solution can take your business communications to the next level, helping to improve collaboration, boost productivity, increase mobility and enhance the customer experience.  3CX’s UC functionality is inbuilt and included as standard on-premise or in the cloud, all on one user-friendly platform – no need to purchase add-ons or extras.

With 3CX’s modern, intuitive VoIP softphone and smartphone clients, users have instant access to communication tools such as presence, instant messaging, web conferencing, fax & voicemail to email and more.

See Presence of Colleagues

The ability to view the status of other colleagues (“Presence”) is a great time saver, avoiding unnecessary call transfers or voice mail tags, and makes managing and working with remote employees easier than ever. Need some quiet time to finish a project? Customize your status and prevent any annoying disturbances.

  • Eliminate expensive voice mail tags
  • Avoid unnecessary transfers of phone calls that irritate customers
  • Visible from all 3CX clients: Mac, Windows, iOS & Android

Deliver Faxes & Voicemail to Inbox

Inbound faxes are converted to PDF and forwarded to users via e-mail, without requiring any fax server software. Likewise, voicemails are converted to sound files and forwarded via e-mail.

  • Eliminate expensive voice mail tags
  • Avoid unnecessary transfers of phone calls that irritate customers
  • Visible from all 3CX clients: Mac, Windows, iOS & Android

Deliver Faxes & Voicemail to Inbox

Allow employees to communicate together via text messaging, without the need to rely on third party internet messaging systems or give out personal phone numbers. 3CX users can send and receive text messages via the 3CX Windows, Mac, iOS and Android clients from anywhere.

  • Eliminate expensive voice mail tags
  • Avoid unnecessary transfers of phone calls that irritate customers
  • Visible from all 3CX clients: Mac, Windows, iOS & Android

Office Without Limits

Make calls anywhere using Android, Iphone, Mac & Windows

3CX includes VoIP clients for Android and iOS which allow you to take your office extension with you anywhere. With a modern and intuitive user-interface, 3CX’s integrated softphone applications offer a full range of Unified Communications features including presence, chat, conferencing and more.

Answer calls to your office phone extension via your mobile device and transfer to colleagues without asking customers to call another number. Slash your company’s mobile phone costs, increase productivity and make sure you never miss a call again!

Acclaimed Android and iOS VoIP Clients

3CX features native Android and iOS VoIP clients that are continuously updated and tested and set the standard for mobile phone VoIP clients. With an inbuilt tunnel to avoid remote firewall issues, calling from over 3G or from any Wifi hotspot is extremely reliable. 3CX Android and iOS clients fully support PUSH, allowing the phone to be on standby and save battery life.

  • Most advanced and reliable Android & iOS VoIP softphones on the market
  • No additional licensing costs for softphones
  • “PUSH” notifications save mobile battery life
  • Inbuilt SIP tunnel/proxy resolves any remote firewall issues

Use Your Extension From Anywhere

With the 3CX VoIP clients for Android and iOS you can take your extension wherever you go. 3CX delivers the one number concept meaning that you no longer have to give out your personal mobile number. Set your status so your colleagues can see whether or not you are available to take a call.

  • Make and receive calls from your smartphone – at no cost
  • Set your status to available, away & out of office from your smartphone
  • One number concept
  • See the presence of your colleagues from anywhere

Easy to Configure and Manage

The 3CX clients for Android and iOS utilize VoIP and are secure and easy to setup and manage. The clients can be automatically provisioned from the 3CX Management Console, reducing help desk calls. Because of the inbuilt tunnel, the 3CX clients work seamlessly across all firewalls, making them even more reliable.

  • Remotely configurable via QR code, no hassle setup
  • Secure communication with end-to-end encryption
  • Fully integrated, thus easy to use
  • SIP Forking – use all clients simultaneously

Use your Softphone to Make & Receive Calls

With 3CX’s VoIP softphones for Mac and Windows, you can manage your calls from your desktop and make, receive and transfer calls via the office phone system from your computer, even while out of the office. Using a headset you can even use a 3CX client as a full desk phone replacement.

  • Launch calls on your IP Phone from your desktop with CTI mode
  • Access to full range of Unified Communications features
  • Easy to use and manage with intuitive interface
  • Work seamlessly as if you were in the office and save on call costs

Manage your Calls with the 3CX Switchboard

The 3CX softphone applications include a powerful switchboard function that can be tailored to the way you want to view and manage telephone calls in real-time. With 5 different views to choose from it can cater to any job role.

  • Drag and drop calls for quick transfer
  • Ideal for Call Centers
    Includes Wallboard and Q-Manager view
  • View the presence of colleagues easily
  • Receptionist view allows easy management of incoming calls Detailed reports on customer / agent activities, no manual call logging

Integrates with Office 365, Google, Outlook

Launch calls directly from your CRM software. Inbound calls are matched to customers based on the caller ID and logged in your CRM system. Accurate call journalling of inbound and outbound calls with call duration allows you to generate insightful reports on customer and agent activities.

  • Use Office 365, Google contacts or Internal Phonebook
  • Launch calls from your CRM
  • Converts cryptical Caller ID to a customer name
  • Detailed reports on customer / agent activities, no manual call logging

Web Conferencing

Clientless via WebRTC with 3CX WebMeeting

Video conferencing has become an essential part of daily business communications. Whether its to catch up with a team member who is travelling or to give a sales presentation, no one can argue that its a means of communicating that has become a part of the norm.  3CX’s integrated video conferencing is easy to use and enables businesses to save time and money by hosting virtual meetings, whilst enjoying the benefits of face-to-face communication.

Video conferences can be easily launched through the 3CX client with a few mouse-clicks and can be used for a wide variety of everyday communication needs to boost productivity and efficiency.

Hassle-Free Video Conferencing with WebRTC

3CX harnesses Google’s revolutionary WebRTC technology, which enables high-quality video and voice communications to take place through your Web browser. Participants will be able to seamlessly join meetings without the need to download any additional software or plug-ins, enabling a better user experience for your partners, customers and employees.

  • Clientless
  • One-Click Conference
  • Interoperability with VoIP and video
  • Bandwidth management and control

Video Conferencing for All

Whether a small business or large enterprise, companies of all sizes can now take advantage of video conferencing as an advanced real-time collaboration and online meeting tool. Avoid paying a monthly subscription fee for each user and implement open standard peripheral hardware for an inexpensive solution. Unlimited users means inefficient and unprofessional account sharing is eliminated.

  • Pricing based on number of participants, no per user licensing
  • Unlimited users no matter which package you choose
  • No per month costs, just one low, yearly payment
  • Integrated with 3CX – free for up to 250 participants

Advanced Features for Ultimate Collaboration

3CX’s video conferencing is feature-rich and user friendly. Participants can enjoy video communication without the need to login anywhere and easy setup of ad-hoc meetings makes launching conferences ever so easy for both participants and organizers – employees can even use their mobile devices to join meetings.

  • Plugin & download free video conferencing
  • Remote control and screen sharing for quick & easy troubleshooting
  • Pre-upload PowerPoints & PDFs for crisp, responsive delivery
  • Easy to use polling tool for feedback