GIVING YOU A COMPETITIVE EDGE THROUGH TECHNOLOGY
Even the most stable and patched IT systems can develop problems that require IT support. If any part of your organization’s IT systems develop a problem, we’ll know about it immediately, often before you do. We’ll remotely access your organization’s systems and initiate remote IT support to address the problem. If the IT system issue needs to be addressed onsite, All Covered offers emergency onsite response support.
IT Support Help Desk
Take advantage of our help desk by calling us for offsite advice on what to do. These remote telephone sessions are designed to help you solve problems quickly and efficiently in situations that do not call for excessive technical knowledge. You can always call us to access quick technical support through our accelerated ticketing system. You can also schedule an appointment via the help desk, or let a member of our support team use powerful shared screen applications to help without waiting for someone to come over.
Personal User Support
Our on-site experts offer support to businesses and homes. We go a step further than most repair shops by ensuring that you get a comprehensive explanation on every aspect of our work. Let us be your preferred managed service provider to handle your Mac or PC at home, help in backup and recovery, and even synchronize your mobile phone with your business phone systems.
On-Site IT Response
When remote support can’t solve the issue and it requires a hands-on approach, a field engineer can be there to visit your organization and provide in person service. Our engineers are certified in industry-leading technologies that can help build a robust and secure IT infrastructure to support your business.
We handle software and hardware updates, install antivirus software, audit your security systems, and monitor all aspects of your technical department. Our technical team will do this to make sure your systems are healthy and produce the desired outcomes for your business. You will be able to know when it is time to replace or upgrade your workstations by using our advanced monitoring system. Tech Pad Solutions will not get in your way or cause unnecessary downtime, because we make such replacements seamless by picking the right equipment and installing with minimal user interference. We understand that your business depends on your IT systems being fully functional 24/7.
We handle Critical IT Infrastructure
We understand that no business can afford to have their connectivity solutions to fail at the most critical moment. Our network support technicians will ensure that vital backbone support installations such as servers, networks, and data are supervised as necessary. Outsourcing your IT needs to Tech Pad means you will no longer expose your vital installations to risk by failing to perform maintenance and scheduled security tasks. We are here to help ensure your business productivity is not affected by downtime, crashes, or other connectivity failures. The four essential services that Tech Pad offers with regard to critical infrastructure are:
IT inventory and Tracking
Tech Pad provides the best inventory systems, which document your system and help in tracking assets and locations where the equipment is active. Instead of spending days worrying about the location of every asset, allow us to send you periodic reports on the status, location, configuration, and health of your assets. Our monitoring system keeps track of your devices 24 hours per day. We get automated alerts and act appropriately, proactively resolving any issues before your entire system breaks down.
Backup and Disaster Recovery
Protect your business from catastrophic losses of productivity and data by investing in our simple and powerful automatic backup system. Tech Pad offers a professional backup plan fully integrated with redundancy, support, monitoring and data recovery processes. You will enjoy peace of mind when our backup image system recreates an entire server configuration; therefore, we can guarantee you a complete system restoration. Our enterprise disaster recovery allows us to restore downed servers within minutes while production systems are repaired or restored.